Terms of service

Last updated: 26 October 2026

Welcome to Fashion House. These Terms of Service govern your access to and use of our website and the products and services offered through our online store.

By visiting our website or purchasing from us, you agree to these terms. Please read them carefully before placing an order.

1. Business Information

Fashion House is an online women's clothing store operated as an individual proprietorship in India.

Store Name: Fashion House
Business Type: Sole Proprietorship
Country: India
Email: keshaventerprise@gmail.com
Phone: +91 9625552180
Business Address: Fashion House, 7-10 LG, Shilp Apartment, Opp. Gokulam Dairy, Adarsh Society, Athwalines, Surat, Gujarat 395001, India.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a purchase transaction under applicable law. If you use the website on behalf of another person, you confirm that you have the authority to do so.

You agree to provide accurate and complete information when placing an order or contacting us.

3. Products and Descriptions

We make reasonable efforts to display our products, photographs, colours, sizes, materials, and descriptions accurately.

Actual colours may vary slightly depending on your screen and device settings. Customers should review product descriptions and available size information before placing an order.

If a product is materially different from its description, applicable consumer rights and our Return and Refund Policy will apply.

4. Pricing and Taxes

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes and any additional mandatory charges will be disclosed as required before checkout.

We make reasonable efforts to ensure that prices are accurate. If a genuine pricing or technical error occurs, we will contact the customer to explain the issue and discuss an appropriate resolution before proceeding with the affected order.

We reserve the right to update product prices and availability. Such changes will not retrospectively alter confirmed orders except where permitted by law or agreed with the customer.

5. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation acknowledges that we have received your order. Acceptance and fulfilment may remain subject to payment verification, product availability, and the detection of genuine errors or suspected fraud.

If we cannot fulfil an order, we will notify you and provide an appropriate resolution, including a refund where applicable.

We will not use this provision to avoid our legal obligations to customers.

6. Payments

Payments must be made using the payment methods available at checkout.

Orders may be subject to payment verification and reasonable fraud-prevention checks.

Payment processing may be provided by third-party payment service providers, whose applicable terms and privacy practices may also apply.

An order will not be treated as successfully paid until the payment status has been appropriately confirmed.

7. Shipping and Delivery

We offer free standard shipping on eligible orders delivered to supported locations within India.

Our estimated delivery time is 3–5 business days after dispatch. Actual delivery may vary according to the destination, courier operations, weather conditions, holidays, and other circumstances.

Order processing time may be additional to the delivery estimate.

For further details, please refer to our Shipping and Delivery Policy.

8. Returns, Refunds, and Exchanges

Eligible products may be returned within 7 days of delivery, subject to the conditions in our Return and Refund Policy.

Products must meet the applicable return requirements. Requests involving damaged, defective, incorrect, or materially misdescribed products will be handled in accordance with applicable law.

Refunds, exchanges, and cancellations will be processed under our published policies and applicable legal requirements.

Nothing in these terms limits your statutory consumer rights.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after dispatch. Where an order is cancelled and a refund is due, we will process it in accordance with applicable law and our published policies.

10. Customer Responsibilities

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Submit false or misleading order information.

• Attempt unauthorized access to our website or systems.

• Interfere with website functionality or security.

• Upload or transmit malicious code or harmful content.

• Violate the intellectual property rights of Fashion House or others.

We may take reasonable action to protect our store, customers, and systems from misuse.

11. Intellectual Property

Website content, including original text, graphics, logos, design elements, and other materials, may be owned by or licensed to Fashion House or the relevant rights holders.

You may not reproduce, distribute, modify, or commercially use protected materials without appropriate permission, except where permitted by law.

12. Third-Party Services and Links

Our store may use third-party services for hosting, payment processing, shipping, analytics, or other business functions.

Our website may also contain links to third-party websites. Those services and websites may be subject to their own terms and privacy policies.

This section does not remove any responsibility that we have under applicable law for our own products, services, or conduct.

13. Privacy

Personal information collected through our store will be handled in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how information is collected, used, and protected.

14. Errors and Availability

We aim to keep our website, product listings, prices, and inventory information accurate and available.

Occasionally, errors, interruptions, or inaccuracies may occur. We will take reasonable steps to correct material errors and communicate with affected customers where appropriate.

15. Limitation of Liability

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Subject to that requirement, we are not responsible for losses arising from circumstances beyond our reasonable control, provided that this does not remove any obligations we have to fulfil orders or provide legally required remedies.

16. Governing Law

These Terms of Service are governed by the laws applicable in India, subject to mandatory consumer protection laws and the jurisdiction of competent courts and authorities.

17. Changes to These Terms

We may update these terms when our business practices, services, or legal requirements change.

The updated version will be published on this page with a revised effective date where appropriate. Changes will not remove rights that customers have already acquired under applicable law.

18. Contact Information

For questions about these Terms of Service, orders, payments, or products, please contact us:

Fashion House
Business Type: Individual Proprietorship
Email: keshaventerprise@gmail.com
Phone: +91 9625552180
Address: Fashion House, 7-10 LG, Shilp Apartment, Opp. Gokulam Dairy, Adarsh Society, Athwalines, Surat, Gujarat 395001, India.

Thank you for shopping with Fashion House.