Shipping policy
Last updated: 26 October 2026
At Fashion House, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Shipping Locations
We currently offer shipping within India to serviceable PIN codes.
Delivery availability is subject to courier service coverage. Please ensure that your shipping address, PIN code, and contact details are correct when placing an order.
2. Shipping Charges
Free standard shipping is offered on eligible orders delivered within our supported locations in India.
Customers will not be charged a standard shipping fee for eligible deliveries. If any additional charge applies to a separately offered service, it will be disclosed before the order is completed.
3. Order Processing Time
Orders are processed after successful order confirmation and payment verification, where applicable.
Orders placed on weekends or public holidays may be processed on the next business day.
Order processing time: [Confirm your actual processing time before publishing. If you usually dispatch within 1–2 business days, state that here.]
Processing time is separate from the estimated shipping and delivery period.
4. Estimated Delivery Time
Our estimated standard delivery time is 3–5 business days after dispatch for serviceable locations within India.
Delivery times are estimates and may vary depending on the delivery destination, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.
If an unexpected delay occurs, we will make reasonable efforts to provide relevant updates.
5. Order Confirmation and Tracking
After placing an order, customers may receive an order confirmation through the contact details provided at checkout.
Where tracking is available, we will share the tracking information by email, SMS, or through the order-status page.
Customers are responsible for providing accurate contact and delivery information so that their orders can be delivered successfully.
6. Incorrect Address and Failed Delivery
Please carefully review your shipping address before completing your purchase.
If an order cannot be delivered because of an incorrect address, incomplete details, or repeated unsuccessful delivery attempts, we will try to contact the customer where reasonably possible to determine the next steps.
Any additional delivery charges will be disclosed and applied only where permitted by applicable law and the agreed order terms.
7. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the shipment status and, where appropriate, coordinate with the courier to investigate the delay.
If an order is lost, cannot be delivered, or otherwise requires resolution, we will work with the customer to determine an appropriate outcome in accordance with applicable law.
8. Damaged or Incorrect Items
If you receive a package containing a damaged, defective, or incorrect item, please contact us as soon as possible.
Please provide your order number, a description of the issue, and photographs of the product or package where available.
We will review the issue and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
9. Changes to Shipping Information
If you need to change your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee address changes once an order has been processed or dispatched.
10. Contact Information
For shipping-related questions, delivery updates, or assistance with an order, please contact us:
Store Name: Fashion House
Business Type: Individual Proprietorship
Email: keshaventerprise@gmail.com
Phone: +91 9625552180
Business Address: Fashion House, 7-10 LG, Shilp Apartment, Opp. Gokulam Dairy, Adarsh Society, Athwalines, Surat, Gujarat 395001, India.
We appreciate your trust in Fashion House and will do our best to ensure your order reaches you smoothly.