Refund policy
Last updated: 26 October 2026
At Fashion House, we aim to provide a smooth and reliable shopping experience for our customers. This Return and Refund Policy explains the conditions under which products purchased from our online store may be returned or refunded.
1. Return Eligibility
Customers may request a return within 7 days of receiving their order, subject to the conditions outlined in this policy.
To qualify for a return, the product must:
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Be unused, unworn, unwashed, and undamaged.
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Have its original tags, labels, and packaging, where applicable.
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Be accompanied by the order number or proof of purchase.
Products must be returned in a condition suitable for inspection.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or materially different product from the one described on our website, please contact us as soon as possible.
Please provide your order number, a description of the issue, and photographs of the product where possible.
We will review your request and provide an appropriate resolution, such as a replacement, exchange, or refund, in accordance with applicable law.
3. Non-Returnable Products
Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons, where permitted by applicable law. Any such exclusions will be clearly disclosed on the relevant product page before purchase.
Nothing in this policy limits any mandatory rights available to customers under applicable consumer protection laws.
4. How to Request a Return
To request a return:
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Contact us within 7 days of receiving your order.
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Provide your order number and reason for the return.
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Include photographs if the item is damaged, defective, or incorrect.
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Wait for our instructions before sending the product back.
Email: keshaventerprise@gmail.com
Phone: +91 9625552180
Return address: Please contact us to confirm the authorized return address before shipping any product.
5. Return Shipping Costs
For products returned because of a confirmed defect, damage, incorrect shipment, or material discrepancy, we will arrange an appropriate resolution and cover applicable return costs as required by law.
For other eligible returns, return shipping costs will be communicated to the customer before the return is finalized.
No undisclosed return or restocking fees will be charged.
6. Refund Process
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method, where possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.
Refund processing time: Please contact our support team for information about the expected processing time for your approved refund.
Any refund due under applicable law will be processed within the legally required period.
7. Exchanges
Exchanges may be available depending on product availability and the circumstances of the request.
If your preferred replacement size, colour, or product is unavailable, we will explain the available alternatives, including a refund where applicable.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible after the order has been dispatched. If a prepaid order is cancelled and a refund is due, it will be processed in accordance with applicable law and our refund procedures.
9. Contact Information
For return, refund, or exchange enquiries, please contact:
Store Name: Fashion House
Business Type: Individual proprietorship / sole proprietorship
Email: keshaventerprise@gmail.com
Phone: +91 9625552180
Business Address: Fashion House, 7-10 LG, Shilp Apartment, Opp. Gokulam Dairy, Adarsh Society, Athwalines, Surat, Gujarat 395001, India.
We appreciate your trust in Fashion House and are committed to handling customer requests fairly and transparently.